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The Travel AI Blog
PerspectiveJuly 2, 2026 · 2 min read

There Are Two Types of Travel Advisors Right Now

Advisors running AI, and advisors still doing it by hand. The gap between them is a setup that takes about an hour. Talent and budget have little to do with it. Here's what the divide looks like from inside both worlds.

by Claire B. Soares

Claire B. Soares, the advisor who chose the AI side of the divide

There are literally two types of advisors in our industry right now. There are travel advisors who are running AI, and there are those still doing it by hand. I said this on my live training this week, and I could feel the room recognize themselves, because everyone knows exactly which side of the line they're on.

The advisors running AI answer inquiries faster, draft proposals faster, and do their follow-ups faster, which means they either close more business or work less, their choice. The advisors doing it by hand are sucked into the manual work: vendor emails, rebuilding itineraries, itinerary presentations, loading the same data into system after system. They can have the same talent and the same client list, and their weeks look completely different.

“There are literally two types of advisors. There's travel advisors that are running AI and there's those that are still doing it by hand.”

Claire B. Soares·AI Masterclass for travel professionals, August 2026

The gap isn't what you think

What makes me crazy is this: everyone says "use AI," but almost no one actually shows a travel professional how to do it. When someone tells me about a prompt everyone swears by, I ask them one question: how did you implement that into your business, and what were the results? Most of the time, I get silence. Lots of people talk about AI. Very few have workflows actually running inside a travel business.

So the real divide has little to do with who "gets" technology. It comes down to advisors who did a one-time setup versus advisors who keep opening a blank chatbot, getting a generic answer, and concluding AI isn't ready. The setup is the whole game, and it takes about an hour.

How it works

Crossing the line

  1. 1

    Set it up once

    account, privacy, personalization

  2. 2

    Build its brain

    your business context

  3. 3

    Connect inbox and calendar

  4. 4

    Give it one real job

One setup, done in order, takes you from doing it by hand to running AI.

Industry data

Two thirds of Virtuoso advisors now use AI

66%Using AI in their business
34%Not yet using AI

The divide is real and it is measured. Among advisors not yet using AI, roughly a quarter say they plan to adopt within the year.

Source: Virtuoso pulse survey, January 2026 (via TravelAge West)

Crossing the line

  • Set up your AI properly once: account, privacy, and personalization, in that order.
  • Build its brain: load your business context one time so you never re-explain yourself.
  • Connect it to your inbox and calendar, where the actual work lives.
  • Give it one real job, and let it do that job every single day.

That sequence is exactly what I teach. It's the same setup running my own travel company, and it's what the free Travel AI Kit walks you through step by step. Whichever side of the line you're on today, crossing it costs one focused afternoon. Staying behind costs you something every week.

A note before you try this

Do the setup in order and don't skip privacy because it feels boring. Before you connect your inbox, check what the AI can see and what it can send. Start it on one small job you can check every day, and read its work for a while before you trust it alone.

Cross the line with me

You don't have to figure out the setup alone. In my free AI Masterclass I walk you through it step by step, the same way I run my own travel company. Come do it with me.

Common Questions

How many travel advisors use AI?

Two thirds of Virtuoso advisors reported using AI tools in their business in a January 2026 pulse survey, and roughly a quarter of the remaining non-users said they planned to adopt within the following year.

What do advisors who use AI actually do faster?

They answer inquiries, draft proposals, and complete follow-ups faster, which means they either close more business or work fewer hours.

Is it too late to start using AI as a travel advisor?

No. The gap comes down to a setup. Talent has little to do with it. A properly ordered setup takes roughly one focused afternoon.

Claire B. Soares
Claire

Written By

Claire B. Soares

Claire B. Soares is the founder of Travel AI University, a 6x Condé Nast Traveler Top Travel Specialist, and a Certified AI Consultant with a B.S. in Computer Science. A top 10% enterprise sales executive, she sold $3.4B+ in enterprise software to Google, Microsoft, IBM, Boeing, the federal government, and the DoD, then built $16M+ in leisure travel sales.

About Claire

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